News Release - January 20, 2004

THE “REMOTE MANAGER” AS A STANDARD OPTION
TO ITS TELEPHONE RECORDING DEVICES

VoiceGate STREAMS REAL TIME STATION STATUS AND RECORDED CONVERSATIONS FROM SERVER TO DESKTOP

In keeping with its mandate to provide affordable, secure, local and remote access to archived telephone conversations and data captured by its voice recorder/call monitoring solutions, VoiceGate Corporation is proud to announce its “Remote Manager”: a LAN or WAN based agent activity console designed to give desktop access to all on-or-off-site managers wishing to monitor agents, staff or extensions connected to VoiceGate’s Intelligent Line Tap Server.

“We really needed to provide managers and administrators remote access to their call logging server to provide real-time information regarding the agent’s or employee’s current phone state: what they are doing, what is showing on the phone’s display, number dialed, DTMF dialed, recording status, start/stop time of call and current call duration,” says Kevin Brook – Business Development Director of VoiceGate Corporation.

“That’s not the best of it”, says Brook “if an administrator wants to pull a status report on a particular agent, now they can do so without ever leaving their desk! They simply enter a search criteria and a complete list of all call activity is displayed enabling them to read the agent’s comments, and even listen to the recorded conversation through their desk-top speakers”.

Designed to provide remote, permissions based, hierarchical access to recorded conversations and phone system data, VoiceGate once again has demonstrated its capability to bring to market “seamlessly superior” server based products that bridge the gap between the Computer and Telephony worlds.

Tightly integrated with most popular phone systems, VoiceGate envisions the Remote Manager will fast become an indispensable productivity tool in the conversation recording arena. It will provide an unparalleled real-time stream of information from server to the desktop of administrators wishing to be informed, at any time, exactly what is occurring at any station, within their contact center.

Applications for the Remote Manager are:

• Agent Call Activity Monitoring
• Analyze Conversations
  
• Call Accounting Reports
  
• Call Quota Tracking
  
• Coaching New Trainees
  
• Dialing Campaign Administration
  
• Quality of Service Coaching
  
• Reviewing Call Display and Numbers Dialed
  
• Study Agent Efficiency

About VoiceGate Corporation
VoiceGate Corporation, founded in 1978 is an innovative leader in the voice processing, call logging, and instant wireless messaging industry. VoiceGate is a privately owned Canadian corporation with its head office located in Markham, Ontario. It also has offices in the United States and India. Sold and supported worldwide, its powerful Integrated Communications Server family of products incorporates leading edge, standards-based modular system architecture and years of customer design input. Working with its partners (Bell Canada, Intel, and Nortel Networks*) to deliver “best in class” communication solutions, its products offerings cover virtually all messaging and call processing applications. From speech enabled voice automated attendants to integrated instant wireless messaging, call accounting, emergency preparedness dialing engines and voice logging, VoiceGate has a solution to fit the smallest SOHO application to the largest most complicated central office based installations. VoiceGate’s diverse customer base includes government, ISPs, education, military, medical, hospitality, public safety, utility, transportation, and thousands of small to mid sized business.

*Trade Marks and Brand Names are the property of their respective owners.

VoiceGate Corporation respects your privacy and is committed to protecting the personal information that you share with us in accordance with our Privacy Policy. If you would rather not receive promotional e-mail from VoiceGate, you can delete your name from our database by replying to this e-mail with the word REMOVE in the subject line.