Instant Wireless Messaging
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Call Alert Wireless Benefits
Wireless FreedomNow you can move freely throughout your facility and never miss that important call. Call Alert informs you that have a call and who is calling you when you are not at your desk.
(How it works)
You are notified via wireless pager who is on the while Call Alert holds the caller. This gives you time to pick it up from any remote extension
Increased Customer Satisfaction Through
Transparent Call Screening
No one likes to be screened. With Call Alert, the caller is notified
that the system is in the process of locating the party they called
while they hold for the connection. Little do they know that the
party they are calling is receiving information on who they are
and where they are calling from. The caller's satisfaction level
is high as they feel that their call is important, have not been
subjected to screening and they won't just be dumped into voice
mail. The system is actually attempting to locate their called party
without asking them who they are or what they want!
(How it works)
The caller enters the extension number and the system plays A please
hold while we page... (called party's name)...@At this point the
call is held by Call Alert . At the same time a wireless message
is sent to the called party's pager letting them know who is calling.
The called party can decide whether or not they want or need to
take that call at that time.
Increased Productivity
Let's face it. Some calls are more important than others. Some calls
you are willing to drop everything to take, while others can wait
until you have the time to deal with them. (Some calls you may not
want at all) Call Alert allows you to make an informed decision
on whether or not you are in a position to take time to talk on
the phone. If you want the call, simply go to any phone and pick
it up; or, you may wish to let the call pass to voice mail, and
deal with it at a later time.
(How it works)
Once you receive the wireless text message giving you information
on who initiated the call, Call Alert holds the caller for a pre-determined
period of time ( this is definable ). After the timer expires, Call
Alert transfers the call to your extension. When the call is ringing
on your extension, you can pick it up there or from any other phone
in your facility. If you don't pick up the call, it simply forwards
to your voice mail and the caller is prompted to leave a message.
Call Alert then sends you a wireless page telling you that there
is a message, and what number and name ( if available ).
Enhanced Work Environment
Some facilities simply can not have intrusive noisy overhead paging.
The Silent paging of Call Alert notifies employees anywhere in the
facility they have a call. This is done without bothering customers,
patients or other employees with annoying audio pages. In some facilities
you can't hear audio pages due to noisy work environments. Noisy
environments do not matter to Call Alert as its page is visual,
not audible.
(How it works)
The Call Alert pagers work throughout any size facility. Messages
are sent directly to the pagers in visual text rather than in an
audible format.
Saves Time and Money
Call Alert eliminates costly monthly fees paid to paging companies.
It allows an automated attendant to process calls while at the same
time performing valuable transparent call screening. This frees
up human resources while at the same time increasing customer satisfaction.
Call Alert also increases employee call handling efficiency. It
allows them to move freely in performing their day to day tasks
, while at the same time giving them the ability to take the calls
they need to process immediately and putting off those of less importance.
(How it Works)
You now own your own on-site paging terminal. No more on-going monthly
fees to the paging company.
Call Alert integrates the power of an award winning call processing
system with a world class on-site paging device. Call Alert empowers
your employees with critical caller identification and activity
information 7/24. Call Alert increases customer satisfaction while
at the same time saving the enterprise time and money.
FOR MORE INFORMATION CALL:
1-800-668-2387 / 905-508-0355
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