Click here to download
our Call Accounting brochure (PDF).
Click here to download our TollGuard circular (PDF).
Take total control
of your communication system with
VoiceGate’s Call Accounting / Management System.
You need accurate timely information on what type of traffic is
flowing through your communications system, and its related cost
to your organization. No more guessing . Get detailed easy to use
reports, using the filters you set to alert you of toll fraud detection,
system alarms, telephone system malfunction, traffic flow inefficiencies,
on-hold times, costs, profits, bill backs, and even employee productivity.
VoiceGate puts control in your hands. Now you can use Toll Guard
to increase your bottom line and increase customer satisfaction,
in a feature rich, power packed cost control system.
Easy
to Use
VoiceGate’s award winning design team has developed an
easy to use interface packed withadvanced features . Create
hundreds of simple or very sophisticated reports is a snap.
Effortless report generation minimizes costly administration
time.
Equipment Optimization
No more dedicated PC to run your voice and data management system.
Toll Guard can work alone or share the PC with your VoiceGate Integrated
Communications Server (ICS) call processing system.
Easy Installation
When combined with the VoiceGate ICS , you need not set up users
on the call accounting interface. You simply import the users set
up on your VoiceGate voice mail platform, enter your telephone rates
and set up your alarms, connect to the SMDR port and your system
is ready to go.
Your call accounting system will automatically log all in-bound
and out-bound caller or departmental calling activity; calculate
long distance charges, surcharges, costs and profits putting you
in total control over your telephone expenses.
Account Billing
Doctors, lawyers, engineering firms, or any professional services
group can now allocate costs to individual accounts, projects, or
clients. Simply key in the account code on your touch tone phone
after you make or receive a call. VoiceGate takes care of the rest.
It uses the code entered and allocates all costs to that particular
account for charge back at a later date. VoiceGate’s call accounting
streamlines invoice management by reducing costs associated with
generating accurate, detailed billing statements.
Profit Tracking
Hotels, Motels, Health Care Institutions or Alternate Long Distance
Carriers need to know not only what their call costs are, they also
need to be able to add a profit margin on each called area. This
facilitates quick calculation and accurate tracking of the revenue
these facilities are generating on their call traffic.
Trunk, Personnel
and Business Equipment Efficiency
Telephone lines are expensive. Not
only are the on-going monthly costs for each trunk prohibitive,
the trunk line card capitalization on your phone system can
be a source of a huge revenue drain. Toll Guard call accounting/cost
management system allows IT managers to monitor trunk activity
for peaks and troughs in usage by running a thorough traffic
analysis. Save thousands of dollars by effectively deploying
or eliminating underutilized personnel and IT resources. Identify
problem areas or calling times and minimize their impact on
your personnel and customers before they get out of control.
IT managers can optimize trunk lines, system infrastructure
and personnel resources by determining calling patterns and eliminate over or under capacities
in any of these areas. The ability to optimize system resources
creates happier customers as their calls can now be handled
more effectively and promptly.
Capitalization Allocation
Business communications equipment is a large portion of your IT
budget. Now you can allocate not only the cost of the equipment
to individuals, departments, divisions or projects, you can also
allocate the costs incurred on telephone line charges.
Fraud Detection
Toll Guard allows businesses to protect themselves from long distance
and personnel call abuse. Parameters can be set to alert managers
when certain numbers or area codes have been dialed, calls over
a certain duration, specific digits such as “911”, and
a host of other events that may need to be monitored. Employees
knowing that you have the capability to monitor calls from individual
extensions or departments and the associated costs with their misuse
of your phone system will curtail their fraudulent activities. The
ability to tighten security saves you money and increases employee
productivity.
Employee
Productivity
Employees can be given targets for the number or duration of
calls. This data is readily available by department or by extension
and helps them monitor their activity to achieve higher levels
of success.
Alarms
Increase the security of your phone
system using some of the many alarms the system allows you to
create. Once the system detects activity for which an alarm
has been configured, it can send an e-mail notification alerting
you there has been an alarm triggered on your system. VoiceGate
also allows Toll Guard to send a text to speech message to any
mailbox (es) on the VoiceGate ICS voice mail system*. From there,
you can set rules for notification within your mailbox. The
system can call you at home, pager or on your cell phone. It
even can “hunt” up to 5 different numbers until it
successfully delivers the alarm message. Voice Mail notification
of call accounting alarms is a VoiceGate exclusive.
The system can also be programmed to alert management when the
telephone system is suspected to be off-line and / or incapable
of receiving calls. This alarm allows for quick response to
a potentially catastrophic situation.
E-Mail Ready
Toll Guard takes advantage of its network or dial up capabilities
and delivers daily reports to any e-mail account. Management or
Administrators never need to leave their desks to receive or pick
up reports that are generated automatically on a daily basis. One
more example of how VoiceGate’s Toll Guard call accounting
/ management system delivers high performance and ease of operation.
Call 1-800-668-2387 say "sales" to our Speech Enabled
ICS and get more information on this exciting, affordable new product.
FOR MORE INFORMATION CALL:
1-800-668-2387 / 905-508-0355
To email us, click here:
Also included in the VoiceGate Family of Products...